We strive to maintain high standards and understand your disappointment with the delay in delivery. We sincerely apologize that our logistics services did not meet your expectations.
Thank you for your understanding, and we look forward to hearing from you soon.ĭear Pamela, Thank you for sharing your feedback. We value your business and hope you will give us another opportunity to serve you and regain your trust. We have already sent you a follow-up email to provide further assistance and ensure a smooth resolution. We want to assure you that your feedback is taken seriously, and we are committed to resolving this matter to your satisfaction. If customers prefer to send back the items, the refund is equal to the actual payment they made for those items. Our goal is to provide multiple solutions for customers to choose from during the return process. We genuinely apologize for any miscommunication or misunderstanding regarding our return policy.
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To clarify, we do offer a full refund option for returns.
We intend to be transparent and fair in our policies, and we apologize for falling short of meeting your expectations. We understand that you expected a full refund as part of our easy returns process, and we regret any confusion or inconvenience caused by the 70% refund offer. Your experience is important to us, and we are committed to providing a seamless and satisfactory returns process for all our customers. Together with PayPal, we will be able to further achieve our mission of taking the hassle out of shopping,” he added.Dear Sarah, We apologize for the issues you've encountered with your return, and we want to address this matter promptly to ensure your satisfaction.
“Japan has been a vibrant environment for our growth to date and we’re honored to have our team’s hard work and potential recognized by a global leader. “PayPal was a founding partner for Paidy Link and we look forward to working together to create even more value.Ĭummer, on the other hand, said “there is no better home for Paidy to continue to grow and innovate than PayPal, which has been removing friction from online shopping for more than 20 years”. “Paidy is just at the beginning of our journey and joining PayPal will accelerate our plans to expand beyond e-commerce and build unique services as the new shopping standard,” said Sugie. Russell Cummer, founder and executive chairman of Paidy, and Riku Sugie, president and CEO, will continue to lead the Paidy team. “Combining Paidy’s brand, capabilities, and talented team with PayPal’s expertise, resources, and global scale will create a strong foundation to accelerate our momentum in this strategically important market,” said Peter Kenevan, vice president and head of Japan at PayPal.įollowing the acquisition, Paidy will continue to operate its existing business, maintain its brand and support a wide variety of consumer wallets and marketplaces. The company uses proprietary technology to score creditworthiness, underwrite transactions, and guarantee payment to merchants. Paidy’s payment services allow Japanese shoppers to make purchases online, and then pay for them each month in a consolidated bill at a convenience store or via bank transfer. In a statement, PayPal said the acquisition will expand its capabilities, distribution, and relevance in the domestic payments market in Japan, which is considered as the third-largest ecommerce market in the world. PayPal Holdings announced that it is acquiring Paidy, a two-sided payments platform and provider of buy now, pay later (BNPL) solutions in Japan, for ¥300 billion or about $2.7 billion in cash.
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